Shipping Policy

At Whitmor, we are committed to providing a simple and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through Whitmor.shop.

1. Shipping Area

Whitmor currently ships orders to addresses within the United States only.

We do not currently offer international shipping.

2. Shipping Cost

Free shipping is available on all eligible orders.

Customers will not be charged a standard shipping fee at checkout.

3. Processing Time

Orders are generally processed after successful payment and order confirmation.

Processing may take additional time during weekends, holidays, promotional periods, or periods of unusually high order volume.

If additional information is required to process your order, we may contact you using the contact information provided at checkout.

4. Delivery Time

The estimated delivery time is:

5–8 business days

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Business days generally exclude weekends and applicable holidays.

5. Order Tracking

When tracking information is available, it may be provided to you through the contact information associated with your order.

If you have questions about the status of your order, please contact our customer service team with your order number.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

Whitmor is not responsible for delays, failed deliveries, or additional delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delayed or Lost Packages

While we work with shipping carriers to provide reliable delivery, delays may occasionally occur due to circumstances outside our control, including:

• Severe weather
• Carrier delays
• Holidays
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

If your order appears to be significantly delayed or cannot be located, please contact us so we can assist you.

8. Damaged Packages

If your package arrives damaged, please contact Whitmor as soon as possible.

Please provide your order number and photographs of the damaged package and/or product when appropriate so that we can review the issue and determine the appropriate resolution.

9. Delivery Issues

If tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier for additional delivery information.

If you still cannot locate your order, contact Whitmor and provide your order number so we can assist you.

10. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that a cancellation or change can be made after processing or shipment has begun.

11. Contact Us

For questions regarding shipping or your order, please contact us:

Whitmor
Website: Whitmor.shop
Email: Contact@zhitmor.shop
Phone: +1 832-325-7110
Address: 900 Washington St, Boston, MA 02111, United States

We are happy to assist you with questions regarding your order and delivery.