Frequently Asked Questions

General Questions

What is Whitmor?

Whitmor is an online women's clothing store offering high-quality clothing in a variety of styles, designs, and fits for different tastes and occasions.

Where does Whitmor operate?

Whitmor is based in Boston, Massachusetts, and currently sells and ships products within the United States only.

What types of products do you sell?

We offer a selection of women's clothing designed for different styles, occasions, and everyday needs. Product availability may vary.

Orders

How do I place an order?

Simply browse our products, select the item, size, and quantity you want, add it to your cart, and proceed to checkout.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation using the email address provided at checkout.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

What if I entered the wrong shipping address?

Contact us as soon as possible with your order number and the correct information.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Shipping

Do you offer free shipping?

Yes. Whitmor offers free shipping within the United States.

How long does shipping take?

Our estimated delivery time is 5–8 business days.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Do you ship internationally?

No. Whitmor currently ships within the United States only.

How can I track my order?

You do not need to download an app.

To check your order status, contact us at Contact@zhitmor.shop or +1 832-325-7110 and provide your order number and the email address used when placing the order.

What should I do if my package is delayed?

If your order has not arrived within the estimated delivery period, please contact us with your order number. Our customer service team will help you check the status of your shipment.

Returns & Refunds

What is your return policy?

Whitmor accepts eligible returns within 30 days of delivery.

Items must meet the conditions described in our Return & Refund Policy.

Is return shipping free?

Yes. Eligible returns qualify for free return shipping.

Please contact us before returning an item so we can provide the appropriate return instructions.

Do you charge a restocking fee?

No. Whitmor does not charge restocking fees.

Do you have final-sale items?

No. Whitmor does not have final-sale items. Eligible purchases may be returned according to our Return & Refund Policy.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

After we process the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and, when appropriate, photographs of the item.

We will review the issue and assist you with an appropriate resolution.

Payments

What currency are your prices displayed in?

Our prices are displayed in U.S. dollars (USD) unless otherwise stated.

Is my payment information secure?

Payments may be processed through third-party payment providers that use security measures designed to protect payment information.

Whitmor does not intentionally store complete payment card numbers or security codes on its own systems.

Customer Support

How can I contact Whitmor?

You can contact us using:

Email: Contact@zhitmor.shop
Phone: +1 832-325-7110

Whitmor
900 Washington St
Boston, MA 02111
United States

Where can I find your store policies?

You can review our:

• Privacy Policy
• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Legal Notice

If you have a question that is not answered here, please contact our customer service team and we will be happy to assist you.