Refund policy

Return & Refund Policy

At Whitmor, we want you to be completely satisfied with your purchase. We sell high-quality women's clothing designed to suit a variety of styles and tastes. If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

Returns requested after the 30-day return period may not be accepted.

2. Return Conditions

To be eligible for a return, items must be:

Unworn and unused.
In their original condition.
Free from stains, odors, makeup, perfume, or other signs of wear.
Returned with original tags attached, when applicable.
Returned in their original packaging when reasonably possible.

We reserve the right to decline a return if the item has been worn, damaged, altered, washed, or otherwise does not meet the return conditions.

3. Free Return Shipping

Whitmor provides free return shipping for eligible returns.

Please contact our customer service team before sending an item back. We will provide the necessary return instructions and, when applicable, a prepaid return shipping label.

Customers should not send returns to the business address unless specifically instructed by our customer service team.

4. No Restocking Fees

Whitmor does not charge restocking fees for eligible returns.

5. No Final Sale Items

Whitmor does not have final-sale items. Eligible purchases may be returned in accordance with this Return & Refund Policy.

6. Refunds

Once your returned item is received and inspected, we will process your refund if the return meets our eligibility requirements.

Approved refunds will be issued to the original payment method used to place the order.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and, when appropriate, clear photographs of the item so that we can review the issue and provide the appropriate solution.

8. Exchanges

If you would like a different size, color, or item, please contact us. Depending on product availability, we may assist you with the appropriate return and replacement process.

9. How to Request a Return

To request a return, please contact Whitmor using the information below:

Whitmor
Email: Contact@zhitmor.shop
Phone: +1 832-325-7110
Address: 900 Washington St, Boston, MA 02111, United States

Please include your order number and a brief description of the reason for your return.

Our customer service team will provide the next steps.

10. U.S. Orders Only

Whitmor currently sells and ships products within the United States only.

11. Policy Updates

Whitmor reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions regarding returns or refunds, please contact us: